Key Responsibilities

1. Expansion & Growth (Target: 1,000 Locations in 5 Years)

Lead the business development strategy to expand Fitand Office’s presence across Indonesia.

Identify potential locations (e.g., ruko, office buildings) and conduct feasibility studies.

Establish strategic partnerships with landlords, developers, and investors.

Oversee the end-to-end process of launching new locations, from site selection to operational readiness.

2. Operational Excellence & Standardization

Optimize workflows to ensure seamless operations in Virtual Office, Private Office, and Meeting Room services.

Develop SOPs and quality standards for office services, maintenance, and customer experience.

Implement automation & technology (CRM, booking systems, access control, etc.) for efficient office operations.

Monitor KPIs and revenue performance of all existing and new locations.

3. Team Leadership & Client Management

Recruit, train, and manage on-site teams and remote staff.

Foster a high-performance culture to ensure excellent customer service.

Manage tenant relations and ensure a high retention rate.

Act as the main PIC for corporate clients, VIP tenants, and strategic partners.

4. Profitability & Revenue Growth

Drive revenue growth through pricing strategies, upselling services, and optimizing occupancy rates.

Identify opportunities for cost efficiency in lease agreements and operational expenses.

Collaborate with the marketing team to execute campaigns that attract new tenants and clients.

Qualifications & Requirements

✅ 5+ years of experience in office operations, virtual office, serviced offices, or coworking spaces (e.g., Regus, VOffice, WeWork, JustCo, or similar).

✅ Strong background in building management, facility operations, or commercial real estate.

✅ Experience in expansion, location scouting, and feasibility studies is a plus.

✅ Entrepreneurial mindset with the ability to scale business operations effectively.

✅ Strong leadership skills to manage teams, partners, and stakeholders.

✅ Proficient in CRM, office booking systems, and automation tools.

✅ Excellent negotiation and communication skills for landlord and client management.

✅ Willing to travel for site visits and business development meetings.